What to do in a water emergency.

Piedmont Water has staff on call 24x7x365 to respond to water emergencies. If you are experiencing any of the issues below, call us immediately at 800.248.7689:

  • - No water
  • - Low pressure
  • - Water main break or other severe leak

Policies & Forms
Here are some of the most frequently requested PWC policies and forms.

Water Essentials
The following links contain information on a variety of subjects we think our customers will find useful.

Customer Service


Our Customer Service Department is open Monday - Friday, 9 AM - 5 PM EST to answer questions on your account. Calls for emergencies are accepted 24 hours a day.

Effective May 1, 2015,Piedmont Water Company will only accept full payment of the Past Due Balance for any account that has been disconnected or is scheduled for disconnection.

The categories below provide information on the most common questions and issues posed to us by you, our customers. If you do not find the information you need here, please call us or E-mail Customer Service.

Water Odor

Are you experiencing an issue with odor in your water? Please see our written guide, or flow chart to help diagnose the issue.


Manage Your Account
The Piedmont Water company Customer Portal now provides you many options for managing your PWC account(s). Here are some of the many things you can do from the Portal:

  • - View your current bill
  • - Update your mailing address
  • - See usage and payment history
  • - Make a payment by Credit Card or e-Check
  • - Sign-up to get your bill notice via email
  • - Setup autopay by Bank Draft or recurring Credit Card
  • - Manage your contact information

Accessing the Customer Portal
To access the Customer Portal, you will first need to register your account. Registering an account is easy and doesn't take long. You will need the following to register your account:

  • - A recent statement
  • - An active email account to use for password resetting
  • - A userid that you create for yourself
  • - A password at least 8 characters in length that you create for yourself
  • - A secrect question and answer that you create for yourself


If you would like a handy reference, download and print this registration guide sheet. If you're ready now, go straight to the Registration Page.


Automatic Bill Pay (Bank Drafting)
Avoid late fees and never have to search for a stamp to mail in your monthly check. Enroll in bank drafting by downloading and completing the Enrollment Form or, for faster enrollment, login to the Customer Portal and sign up today. Please return the completed document to the address listed on the bottom of the form or by FAX to 404-235-4977.


Pay by Phone
Piedmont accepts payment by Visa, Mastercard and Disc0ver Card. To pay by phone, have a recent billing statement with you and call 1-888-850-1954 for direct access to the Interactive Pay System. Or you can call 1-800-248-7689, and when you hear the automated greeting, press "1". Please note: if your account is past due, the full past due balance is the minimum payment amount the system will accept.

Bill Payment Address
Please send bill payments to Piedmont Water at:
P.O. Box 105037
Atlanta, Georgia 30348-5037

Please send ALL other correspondence to the address listed here.