Customer Service
Our Customer Service Department is open Monday - Friday, 9 AM - 5 PM EST to answer questions on your account. Calls for emergencies are accepted 24 hours a day.
The categories below provide information on the most common questions and issues posed to us by you, our customers. If you do not find the information you need here, please call us or E-mail Customer Service. 
Electronic Billing
Piedmont offers the convenience of having your monthly bill e-mailed directly to you. Avoid lost bills or mail forwarding hassles. Call or e-mail Customer Service to sign up or for more information.
Automatic Bill Pay (Bank Drafting)
Avoid late fees and never have to search for a stamp to mail in your monthly check. Enroll in bank drafting by downloading and completing the Enrollment Form. Please return the completed document to the address listed on the bottom of the form or by FAX to 404-235-4977.
Credit Card
Piedmont accepts payment by Visa, Mastercard and Discover Card over the phone or our website. Please note: payment is only accepted during business hours and there is a $5.00 convenience charge.
Bill Payment Address
Please send bill payments to Piedmont Water at:
P.O. Box 105037
Atlanta, Georgia 30348-5037
Please send ALL other correspondence to the address listed here.